Support
Email us: safescribeai@gmail.com
Write in English or Turkish. We usually reply within a few business days. Please include your app version and iOS version — Settings → Share error log puts them in a report for you, and it contains no audio and no transcript text.
Common questions
Does my audio go to a server?
No. Transcription runs entirely on your device. You can turn on airplane mode and it still works. There is no SafeScribe server.
Why is there a large download the first time?
Speech recognition needs a model file (about 874 MB). It downloads once and stays on your device. Use Wi‑Fi if you can — the app warns you before downloading over mobile data.
The download failed or stopped partway.
Reopen Settings → Transcription model and start it again. Downloads resume where they left off; you do not pay for the same bytes twice. If it keeps failing, check that you have roughly 1 GB of free space.
Do I need an account?
No. SafeScribe has no accounts, no sign-in and no password to lose.
How long can a recording be?
The free version transcribes up to 10 minutes per file. SafeScribe Pro removes that limit. Every other feature is available in the free version.
I bought Pro but it is not unlocked.
Open Settings → SafeScribe Pro and tap Restore purchases. Make sure you are signed in to the App Store with the same Apple Account you used to buy. Note that a purchase is tied to your store account and does not transfer between the App Store and Google Play.
How do I get a refund?
Refunds are handled by Apple, under Apple’s policy — request one through your App Store purchase history. We cannot issue refunds on Apple’s behalf.
The transcript has mistakes.
Automatic speech recognition is imperfect. Accuracy improves with a clearer recording: hold the phone closer to the speaker, reduce background noise, and avoid people talking over each other. Setting the audio language explicitly instead of auto-detect also helps.
How do I delete my data?
Delete individual transcripts from the list, or remove everything at once from Settings → Delete All Data. Deleting the app also removes everything. We never hold a copy.
Which languages are supported?
Transcription supports the languages of the underlying Whisper model — roughly 99, including Turkish and English. The app interface itself is in English and Turkish.
Reporting a problem
If something is broken, please email us with:
- What you did, and what happened instead
- Whether it happens every time
- The diagnostic report from Settings → Share error log